Q: What is your sample policy?

A: 1.We support customization and OEM branding. Customers need to bear the sample cost and freight.
2.Sample fees will be fully refunded when you place a formal bulk order later.

Q: Laser engraving free?
A: Free for simple text/logo.

Q: MOQ?
A: KL01（600 pcs） 、KL02（600 pcs）、KL03（528 pcs）、KL04（504 pcs）、KL04Line（528 pcs）、KL20（528 pcs）、KL01C（576 pcs）、KL06（528 pcs）、KLS1~4(500 pcs）.

Q: Do you support customization?
A:We support customization. The scope of customization depends on the model.

Q:Warranty & Maintenance？
12 months. For non-human damage, the instrument will be returned to our factory for repair or replacement depending on the condition.